A startup wants 24/7 access to AWS engineers by phone/chat plus a Technical Account Manager for proactive guidance. Which support plan is the minimum tier that includes a TAM?
A.Basic
Basic is free — docs/forums only, no engineer access.
B.Developer
Developer adds business-hours email for one user.
C.Business
Business adds 24/7 engineers but NOT a TAM — the trap answer.
D.Enterprise
Correct. TAM only comes with Enterprise.
Why this answer
TAM (Technical Account Manager) is exclusive to the Enterprise plan. Business adds 24/7 phone/chat support and full Trusted Advisor checks but no TAM — a classic exam trap.
Correct answer: D · Last reviewed 2026-10-26
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